Solve problems together with a proven and structured method for working through root causes by focusing on the problem, cause, effects, and ultimately proposed solutions.
What is the problem? Be very specific and use data to support your statements.
What are the sources or causes of the problem? Why do we have this problem? Be very specific.
What effects occur as a result of this problem? How does this problem impact other areas?
How do we solve this problem? What solutions do you propose? Be very specific.
What is the goal of running this Problem Analysis? Be ruthlessly clear about the objective of this analysis.
Use this online Problem Analysis TempIate and invite your team to share their input and rate the top ideas.
Invite your additional collaborators or your entire team to share their input and rate the top content.
We recommend using SMART goals to activate your action plan. SMART stands for Specific, Measurable, Attainable, Relevant, and Time-bound goals.
For any problem start by removing the emotion and asking these four questions to the widest possible group.
Examples: The product is launching late? The product was high degree of errors? Customers are unhappy?
Examples: The new process is slowing the group down. The process is too difficult to consistently follow?
We lost our key customer? why?
Our partners are unhappy? why?
Our conversion rates are down, why?